TheLoops is a comprehensive intelligent system crafted to furnish actionable data to Customer Experience (CX) squads.
Utilizing foresight analytics and GenAI, the application endeavors to enhance financial efficiency and customer loyalty.
TheLoops stands as the leading intelligent support operations platform that assimilates product context into assistance, enriching the overall support experience.
This AI technology offers instantaneous forecasts, patterns, sentiment evaluation, and more, all within a single, user-friendly interface.
TheLoops eradicates the necessity for multiple-point solutions and manual data processing, serving as a unified solution for CX teams.
TheLoops Features
TheLoops is a Customer Experience (CX) solution offering a wide range of features to enhance agent capabilities and customer contentment. Among the features are:
- Instant Prediction: Forecast customer actions and patterns.
- Emotion Analysis: Comprehend customer feelings and reactions.
- Topic Detection: Automatically organize customer inquiries.
- Adaptive Next Best Steps: Recommends subsequent tasks for agents.
- Auto-categorization and Summarization: Streamline support tickets.
- Preemptive Support: Identify critical tickets before they grow worse.
- Intelligent Collaboration: Integrate seamlessly with Slack, Jira, Gainsight, and Product Board.
- Robust Dashboards: Access instantaneous reports and analytics.
TheLoops Use Case – Practical Implementations
TheLoops is an excellent tool for CX teams seeking to harness AI for actionable data. It can be utilized for these objectives:
- Agent Coaching: Boost agent productivity through instant recommendations.
- Client Retention: Anticipate and avert customer attrition.
- Quality Assessment: Monitor agent performance and client satisfaction.
- Advanced Support: Identify and address issues prior to escalation.
- Data-driven Decision-Making: Leverage analytics for strategic development.
- Teamwork: Promote inter-departmental dialogue for better client services.
TheLoops Pricing
TheLoops provides various pricing packages tailored to different business requirements, with detailed information available upon request.
The platform highlights its quick rollout and user-friendliness, making it a budget-conscious choice for companies of any size.
FAQs
What is GenAI in TheLoops?
GenAI is the driving force behind TheLoops, offering dynamic next best actions, auto-categorization, and more.
How safe is TheLoops?
TheLoops is compliant with SOC 2 Type 2 and follows GDPR and HIPAA guidelines, ensuring a high level of security.
How fast can TheLoops be implemented?
You can connect your data in around one hour and gain insights within a day.
Does TheLoops connect with other systems?
Indeed, it integrates smoothly with Slack, Jira, Gainsight, and Product Board.
What analysis does TheLoops furnish?
TheLoops offers immediate analytics, including comprehensive dashboards, customer scores, and automated workflows to enhance team output.
